After your order form is signed, we bill the billing contact you named, by the payment method on your order form. This page explains how to pay by each method we accept and when payment is due.
If you would rather ask a person, write to billing@donoratlas.com.
Ways to pay
We accept payment by Stripe invoice (card or bank transfer), check, wire transfer, and Bill.com.
Stripe invoice (card or ACH bank transfer)
Most invoices are sent through Stripe, a payment processor. The email names what the invoice covers, the amount and the due date, and links to the invoice itself.
Open the invoice and choose how to pay. The invoice page offers a credit or debit card and a bank transfer (ACH) from your account, and shows the full invoice. You can download a PDF of the invoice there, and a receipt once you have paid.
Check
Make the check payable to Outraise Labs, Inc. and mail it to:
Outraise Labs, Inc.
494 8th Ave, Floor 19
New York, NY 10123
Write your organization's name and, if you have one, the invoice number on the memo line so we can apply the payment to your account. Allow time for the mail: payment counts as received when the check arrives. Once you have mailed it, a note to billing@donoratlas.com with the amount and the date you sent it helps us look out for it.
Wire transfer
Email billing@donoratlas.com for wire instructions, naming your organization and the amount. We send them from that address only, and we do not publish them on this site.
Include your organization's name and, if you have one, the invoice number in the wire's reference or memo field. Any fees your bank charges for sending the wire are yours; please make sure the full amount reaches us.
Bill.com
If you pay through Bill.com, we send the invoice through Bill.com to your billing contact. Pay it from the Bill.com email or from your Bill.com account, as you would any other vendor. If you cannot find it, or would like it sent to someone else, write to billing@donoratlas.com.
When payment is due
Payment is due within 30 days unless your order form says otherwise. The due date is printed on the invoice. If it does not match your order form, tell us at billing@donoratlas.com and we will correct it.
We email a reminder a week, three days and a day before a payment is due, and once a week after it becomes overdue until it is paid.
Protecting your payment
- Our billing emails come from @donoratlas.com or from Stripe or Bill.com on our behalf.
- When in doubt, ask. Forward anything that looks wrong to billing@donoratlas.com before paying.
Questions
For wire instructions, a copy of an invoice, a due date that looks wrong, or anything else about a bill, email billing@donoratlas.com.